Terms of sale
1. On purchase of any item from our Company whether by telephone or through this website, you enter a legal
contract to supply. Our contract is to supply the specified ordered part/product as stated as soon as practicable. Both parties are only released of their obligation on
receipt of the orded product/s. No other obligation is offered nor implied. All goods remain our full property until paid in full.
2. Delivery times whether stated or quoted, whether verbal or otherwise are estimated times only and do not
form any obligation or contract to perform within the stated delivery times or release either party from the contract to supply. Failure to supply the goods within the
estimated or quoted time does not release either party of the contract to supply.
3. We reserve the right to use any such delivery company or courier as we desire and will be at our discretion.
All delivery times are approximate and should be regarded as such.
4. All performance modules are made and programmed to order and are supplied to the customer's specifications
and details given by the customer. Any module which is supplied incorrectly on the information supplied by the buyer shall incur a replacement fee or and a re-shipping fee
for which the buyer shall be responsible for.
5. All performance chips, modules and systems are fitted at the total and complete risk of the buyer and we are
not responsible for any damage whatsoever, however caused by the fitting of any of our tuning products or modules. Our tuning systems are professional tuning electronics
and the onus is on you to make sure you are correctly fitting the tuning system and that your car is in a good state of mechanical condition and is suitable for our engine
modification. We are not responsible for any module which is incorrectly fitted.
6. We will not be held responsible for incorrectly supplied, fitted, adjusted, set product or any damage real
or virtual in relation to such or any vehicle or any part of. Should we supply an incorrect item, we will replace the said item at our cost as soon as practicable and does
not release any party from the contract to supply.
7. Our warranty lies only with the product supplied which shall be replaced or repaired at our discretion for a
period of up to 5 years from the date of purchase.
8. All our tuning systems are assembled and programmed to order specifically for the buyer and their vehicle
before despatch and are therefore excluded from the distance selling regulations.
9. Any module supplied specifically for the customer will not be returnable unless faulty in which case we will
repair or replace the item at our discretion.
10. Any product which has been damaged deliberately or accidentally at the fault of the installer or buyer will
be excluded from any warranty.
11. We will not repair or replace any product which we believe has been damaged due to wrong installation, bad
workmanship, incorrectly ordered, incorrectly wired, incorrectly set or adjusted, wrong connected, deliberate or accidental damage, heat damage, any water or moisture
damage, friction damage, ultra sonic damage, static discharge, lightening, fire, or any other physical damage.
12. All performance figures quoted on this website are done so as a guide only and in no way offer a guarantee
that the quoted figures will be gained by all vehicles due to the nature of the product and the variables in vehicles condition, maintenance, mileage, their engines, and
ECU's and software programs.
13. No claim will be entertained if a specific vehicle or module fails to deliver the quoted increase figure
whether in horsepower, torque or economy. Power increase will also depend on the setting of the module which will be the responsibility of the installer or
buyer.
14. Certain modules may require the removal of components from within the vehicle or the engine to enable the
fitting of such equipment. If you are in doubt, please confirm with us before purchasing as we will not be responsible for any costs involved in relation to garage fees
paid for the fitting or removal of any of our products.
15. It is the sole responsibility of the buyer to inform their insurance company and any other agency required
by law in their Country or region that their vehicle has been modified and we will not be responsible for any lost or refused claims in the event of non payment due to not
informing the insurance company of the modification. Nor will we be responsible for lost claims or any costs in relation to the vehicles warranty, or the warranty being
declared void by the warranty issuer/s and the responsibility for which lies entirely and solely with the customer or buyer.
16. Fitting these systems may affect your manufacturer's warranty and or insurance policy and the onus is
on you to check this before you purchase. Systems will not be accepted for return due to any increase in premium which could have been determined before the purchase of
our product.
17. Returns will not be accepted if the system has been fitted, was made to order, or
has been calibrated, and or if not in original, unused and resaleable condition.
18. ALL digital modules are made and programmed to order specifically for the buyer and set or are programmed with software for the
customers specific vehicle before despatch and are as such excluded from the distance selling regulations and will not be accepted unless faulty in which case will be
repaired or replaced at our discretion.
19. Any item which is returned without prior agreement will be returned to the customer for which postage will
be chargable.
20. If we agree to refund a system which was supplied correctly because the system is no longer required, we
will issue a returns code which must be included on the outside of the package and we will charge a restocking and administration fee of 25% + vat to cover our costs
incurred to assemble and program the system as long as the system is returned strictly within 7 days from the date of receipt. The engine and drivetrain warranty is
provided as a service and is exempt from the distance selling regulations and becomes effective from the date of purchase. The cost of this warranty which is included in
the price of the product (currently £56.34 inc vat per vehicle) is not refundable and the policy will remain with the vehicle for the remainder of the contract. The
remainder will be refunded to your card within 30 days.
21. In all instances, any item returned outside of 7 days from receipt will not be accepted, no
exceptions.
22. The customer is responsible in all instances for the cost of returning all goods which must be fully
insured against lost. DO NOT SEND ANY GOODS USING NORMAL FIRST CLASS POST. We will not accept any responsibility for any item being returned which is lost or damaged in
the post.
23. Returns Policy
We have a strict returns policy in place which must be followed should a tuning system need to be sent back to
us. If the need arises to return a product back to us, you must telephone us first. Many problems can be solved over the phone to get the product working and it is often
not needed to return the unit.
Should the unit need to be returned, we will email or post you a returns form and a returns code and the
correct address for returning the goods. The goods should then be sent back well packaged using an insured delivery service such as special delivery. We are not
responsible for the goods until they have been delivered. The returns code must be written clearly on the front of the package which will help us identify the
goods to your account. If the returns code is not visible, then the goods will not be accepted.
24.
Purchasing and or fitting your system indicates that you have read, understood and fully accept these conditions of sale.
If you do not agree to these terms of sale then please do not buy.
